Field Notes
Reading
Short essays on workflow craft
Notes from the work, how workflows actually break, what's worth automating, and where AI genuinely helps.
All notes
January 14, 2026 · Workflow design
5 min
Missed-call text-back for a Chattanooga service business
The cheapest workflow fix most service businesses can make: answer the calls you already missed, automatically, in under a minute.
January 28, 2026 · Practical AI
6 min
Is Microsoft 365 Copilot worth it for a small business in 2026?
Sometimes. It depends far more on how organized your files and processes already are than on the license price.
February 11, 2026 · Practical AI
6 min
AI, missed calls, and recall for Chattanooga dental practices
Practices rarely lose patients to competitors. They lose them to unreturned calls and recall lists nobody has time to work.
February 25, 2026 · Practical AI
7 min
AI workflows for Chattanooga small businesses in 2026
A practical read on where AI is earning its keep in small operations, and where it's still an expensive way to avoid fixing a process.
March 10, 2026 · Practical AI
6 min
AI and tax season for Chattanooga accounting firms
The busy-season bottleneck is rarely the return itself. It's chasing documents and retyping what clients send.
March 24, 2026 · Stewardship
6 min
How much does IT support cost for a small business in Chattanooga?
Real ranges, what drives them, and the costs that never show up on the invoice.
April 7, 2026 · Stewardship
5 min
Managed IT vs break-fix for a Chattanooga small business
One buys predictability, the other buys optionality. The right answer depends on how much downtime actually costs you.
April 21, 2026 · Stewardship
7 min
A practical cybersecurity checklist for Chattanooga small businesses
Ten things that stop the attacks small businesses actually face, none of them require an enterprise budget.